| HELP CENTER - Frequently asked questions (FAQs)

| PRE ORDER-QUESTIONS & ANSWERS

| Is your site secure?  | TOP |
Our site uses PayPal as our shopping cart, and credit card processing agent.  Their system is by far most secure system known on the web.  You are guaranteed that nobody will ever see transaction details like credit card numbers etc,.

| How do I buy cartridges online?  | TOP |
Browse our online store and locate products of your interest.  Click on next to the item to add it to your secure shopping cart.  Once you've added all items click on CHECKOUT.

| What if I cannot find my printer or cartridge type?  | TOP |
If you have trouble finding supplies needed, simply request that we find it for you.
 Use our search request form here.

| Which forms of payments do you accept?  | TOP |
We accept Master Card, Visa, American Express and Discover for all online transactions.  For off-line (mail) orders we accept money orders, personal and business checks (personal checks must clear before orders are shipped)

| How much is shipping and do you ship outside United States.  | TOP |
We ship our products within United States and Canada ONLY, please note however that we cannot provide tracking information for shipments outside the US.  For shipping rates please refer to shipping info page.

| How long does it take to receive cartridges from the time I order?  | TOP |
We ship cartridges fast using USPS Priority Mail.  Most orders go out the same day and should reach you within 1-5 business days.

| Do you accept mail-in orders?  | TOP |
Yes, we do accept off-line (mail) orders. Click here for more info and order forms.

| POST ORDER QUESTIONS & ANSWERS

| I accidentally ordered the wrong cartridge, what should I do next?  | TOP |
Notify us immediately of error.  If your order hasn't been shipped, we will cancel it and if it has it will have to be returned for exchange.

| I want to add more items to an order I've just placed, what do I do?  | TOP |
Once you have checked out you can not add items to an order.  Please place another order.

| Can two or more orders be combined?  | TOP |
To avoid confusion and errors in the shipping department orders cannot be combined.

| I have just received my order, but items in the box aren't same as the ones ordered, what should I do?  | TOP |
You must notify us within 5 days of receipt in order to receive and exchange.  If you need your replacements faster, place another order and then return those cartridges to us for a full refund.

| I got my order but the cartridge doesn't work, what's next?  | TOP |
Contact us regarding exchange or refund.

| QUESTIONS & ANSWERS ABOUT OUR PRODUCTS

| Are your products original (O.E.M) cartridges?  | TOP |
Our cartridges are high quality generic brand or remanufactured.  All cartridges meet ISO certification which means that their quality meets or surpasses those of originals.

| Are compatible cartridges as good as OEM ones?  | TOP |
Our cartridges are guaranteed to be 100% compatible. We select our manufacturers carefully to ensure that products we sell are of highest quality. All manufacturing plants must be ISO certified. Read more about our guarantees here.

| Do you guarantee your products?  | TOP |
We carry 6 different guarantees to satisfy our customers.  Those include: quality guarantee, lowest price guarantee, compatibility guarantee, fast ship guarantee, in-stock guarantee and 100% satisfaction guarantee to top it all off. To read more about these guarantees visit Our Guarantee section or click here.

| Will I void product's warranty by using your cartridges?  | TOP |
Absolutely NOT, the Original Equipment Manufacturer (OEM) cannot void your warranty because you use our cartridges.  The brand of supplies you choose to use is completely up to you.  OEMs cannot force you to use only their supplies.
 It is just like if you buy FORD vehicle you may buy gasoline from Shell, Sunoco, Amoco, Hess etc, and NOT from FORD.  OEM parts have always been super expensive and it didn't always mean better.
example. Try getting a replacement stereo for your car from the dealer and it will cost you 500 bucks, look for an aftermarket super-duper SONY unit and it will be around $200. Get the picture?

Just so you don't think that we are making things up, we are posting a copy of the document that protects customers using our supplies.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

United States Code Annotated
Title 15 Commerce And Trade
Chapter 50 Consumer Product Warranties
15 Section 2302

(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other that article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) the Commission finds that such a waiver is in the public interest.

Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

| Do you guarantee that your cartridges will work with my machine?  | TOP |
Yes we guarantee their compatibility.  All cartridges are manufactured strictly within their specifications. ISO certification of manufacturing plants ensures that products are of highest quality possible. Read more about our guarantees here.

| Which cartridges are remanufactured and what does this mean?  | TOP |
All HP, Lexmark and Compaq cartridges are remanufactured.  This process uses empty cartridges that are being thoroughly cleaned and refilled with top quality ink.
Real fact:  Remanufactured cartridges often contain more ink than their OEM counterparts.

| GENERAL QUESTIONS & ANSWERS

| How are you able to offer such low prices?  | TOP |
We do our business in volume. We'd rather make a bit of money on each item and have lots of happy customers, than sell few and make nobody happy. We believe that once we offer such savings, our customers will become loyal, come back to reorder and recommend us at every occasion possible.

| Why don't you accept phone orders?  | TOP |
In order to accommodate such feature we would have to pay for tool free line, phone system and people to operate it. This would highly increase our overhead costs not allowing us to sell cartridges at super low prices. Our shopping system is 100% internet based and secure for best shopping experience.