| Store Policies

Payment options.
We accept Visa, Master Card, Discover, American Express and PayPal.

We also accept personal checks, company checks, cashier's checks and money orders. If you choose to use these as a method of payment you will need to print out a mail-in order form and mail it to:

• xoomer
  InkAvenue.comProcessing
  173 Bay 23rd Street, Suite 1B
  Brooklyn, NY 11214

Please note that for personal and company checks, we process your order after the funds clear. Please allow approximately 5-7 business days after receipt for clearance of funds before the order is processed and shipped.

Processing, shipping.
Most orders we receive are shipped same or next business day. We do ship on Saturdays but not on Sundays and during holidays.
| Also see Shipping Info |

Shipping methods used.
Most orders will be shipped via USPS Priority Mail with Confirmation. We will e-mail you with tracking/confirmation number so that you can easily track it via web.
| Also see Shipping Info |

Sales Tax
InkAvenue.com collects NYS Sales Tax on all orders shipped within New York State.

Purchase orders.
Purchase orders are processed on case by case basis. Kindly e-mail us if you need more details regarding POs.

Returns.
Returns will be accepted if item proves to be defective or when wrong item has been shipped. You will then have a choice of receiving replacement or your money back less actual shipping and handling charges.

We reserve the rights to cancel any order partially or in whole at our discretion.

| Refund Policy

We believe that the quality of our product determines our success in business. We select our manufactures and suppliers very carefully. All of our products go through strict testing in order to meet quality and ISO standards.

To receive a copy of ISO Certificate & Report of our manufacturing plant please kindly contact us.

| See contact information now |

Should there be need for replacement please follow these easy steps below to receive replacement or refund.

All questions regarding low quality or defective merchandise should be handled directly through our RMA department.

| Defective or poor quality items.
When requesting RMA, please give your name, date of order and email address. Also, specify nature of the problem.

| Wrong items ordered.
In order to exchange cartridges ordered, they must be in sealed, like new condition.
Specify: Name, Date of Order, e-mail address, items needed. You may only exchange your cartridges for items of same or greater value.

| Wrong cartridges shipped.
Please notify us of error immediately. We will ask you to ship back items received. We will also credit/refund you for return shipping cost up to $3.95.
Please specify: Name, Date of Order, e-mail address, items ordered, nature of problem.

We are not responsible for lost items, so when requested to ship back please use Priority Mail with Confirmation. If the error is on our side we will credit/refund shipping costs.

Should you have any problem or question, never hesitate to contact us. We will work with you on best solution possible. We care about our clients and often stretch policies to fit their needs.

| Report a problem or request RMA |

| Other information you may find useful.

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